Refund policy

Return & Refund Policy

Last updated: June 24, 2026

At SunSit™, we stand behind the quality of our products and aim to provide a smooth experience for every customer.

Order Cancellation
Orders may be cancelled within 1 hour of purchase. After this time, the order may already be processed and cancellation may no longer be possible.

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Returns

If you experience an issue with your order, contact us at contact@sunsit.store before requesting a return.

In most cases we'll offer: a replacement product, a partial refund, a full refund, or another resolution.

You don't need to ship anything back. Instead of returning your item, we ask you to keep it and donate it locally - to a neighbor, a shelter, or an organization like Hope Floats Foundation (hopefloats.foundation), a nonprofit bringing swim lessons to children in need. For specific USA adress contact info@hopefloats.foundation.

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Refund Eligibility (contact within 30 days of delivery)
- Product arrived damaged
- Verified manufacturing defect
- Order not delivered and confirmed lost by carrier

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Non-Refundable Situations
- Incorrect address provided at checkout
- Delays caused by customs or carriers
- Dissatisfaction after normal product use
- Misuse or modification of the product

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Refund Processing
Approved refunds processed within 5–10 business days to th

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Chargeback Policy
Please contact us before initiating a chargeback. Unauthorted with tracking and delivery evidence.

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Contact: contact@sunsit.store